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Remote Support

5.5 Rebooting from Remote and Auto-Rejoining

There are situations where the attendee is not available at the system throughout the support session. However, the host may have to reboot the attendee’s computer during the support session.

To reboot the attendee computer, the host simply clicks the Reboot button and chooses the reboot mode: “Reboot” or “Reboot to Safe Mode”.

window of remote support host
The view window of the remote support host

You can ask the attendee to input his computer password so that after reboot the remote computer can auto-login. This is important for unattended support. Follow the steps below:

  • Click the Auto-Login on the meeting panel.
  • Input the password of the computer.