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Purchasing

RHUB products are available from a variety of sources. In order to provide you with the most appropriate starting point for your purchase, please contact us by submitting the contact form below, or calling us at 866-758-0984 or emailing us at sales@rhubcom.com.   

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"6-in-1" Web Conferencing Servers:
Products Specification

TM-210


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Default Capacity: 2 meeting rooms, 10 concurrent participants
Max Capacity: 4 meeting rooms, 20 concurrent participants
Dimensions (L x D x H): 9” x 6 x 1.2” 
Weight: 4.9 lbs
Network: 10/100/1000Mb Ethernet
Power supply: 10W, DC 12V 5A (External Adapter)
Fanless: no noise

LDAP integration: optional

TM-270


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Default Capacity: 3 meeting rooms, 15 concurrent participants
Max Capacity: 10 meeting rooms, 50 concurrent participants
Dimensions (L x D x H): 9” x 6 x 1.2” 
Weight: 4.9 lbs
Network: 10/100/1000Mb Ethernet
Power supply: 10W, DC 12V 5A (External Adapter)
Fanless: no noise

LDAP integration: optional

TM-510


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Default Capacity: 4 meeting rooms, 20 concurrent participants
Max Capacity: 20 meeting rooms, 100 concurrent participants
Dimensions (L x D x H): 9” x 6" x 1.7” 
Weight: 6 lbs
Network: 10/100/1000Mb Ethernet
Power supply: 12W, DC 12V 5A (External Adapter)
Fan: quiet fan
LDAP integration: optional

TM-560


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Default Capacity: 6 meeting rooms, 30 concurrent participants
Max Capacity: 50 meeting rooms, 200 concurrent participants
Dimensions (L x D x H): 9” x 6" x 1.7”  
Weight: 6 lbs
Network: 10/100/1000Mb Ethernet
Power supply: 12W, DC 12V 5A (External Adapter)
Fan: quiet fan
LDAP integration: optional
HAC (High Availability Cluster) server: optional
Optimization for international participants: included

TM-600

web conference hardware
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Default Capacity: 12 meeting rooms, 70 concurrent participants
Max Capacity: 100 meeting rooms, 300 concurrent participants
Dimensions 1U rack-mount chassis with 14" depth
Network: 10/100/1000Mb Ethernet
Power supply: 200W
LDAP integration: included
HAC (High Availability Cluster) server: optional
Optimization for international participants: included

TM-800

web meeting hardware
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Default Capacity: 25 meeting rooms, 100 concurrent participants
Max Capacity: 200 meeting rooms, 500 concurrent participants
Dimensions 1U rack-mount chassis with 14" depth
Network: 10/100/1000Mb Ethernet
Power supply: 200W
LDAP integration: included
HAC (High Availability Cluster) server: optional
Optimization for international participants: included

TM-1000

webinar hardware
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Default Capacity: 50 meeting rooms, 200 concurrent participants
Max Capacity: 1000 meeting rooms, 3000 concurrent participants
Dimensions 1U rack-mount chassis with 14" depth
Network: 10/100/1000Mb Ethernet
Power supply: 200W
LDAP integration: included
HAC (High Availability Cluster) server: optional
Optimization for international participants: included
 
Remote Support Servers:
Products Specification

TS-300


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Default Capacity: 2 concurrent supporter workstations
Max Capacity: 10 concurrent supporter workstations
Remote Computers Accessible at All Time: 300
Dimensions (L x D x H): 9” x 6" x 1.7”  
Weight: 6 lbs
Network: 10/100/1000Mb Ethernet
Power supply: 12W, DC 12V 5A (External Adapter)
Fan: quiet fan
LDAP integration: optional
Optimization for international participants: included

TS-700

remote support hardware
See larger image 

Default Capacity: 5 concurrent supporter workstations
Max Capacity: 50 concurrent supporter workstations
Remote Computers Accessible at All Time: 1000
Dimensions 1U rack-mount chassis with 14" depth
Network: 10/100/1000Mb Ethernet
Power supply: 200W
LDAP integration: included
HAC (High Availability Cluster) server: optional
Optimization for international participants: included
 
International Distributors
   
Canada
Monsoon Networks
Ontario, N8N 2Y9, Canada
Tel: 519-979-2887
http://www.monsoonnetworks.com
     
    Crossover Distribution.com - Canada
4055 Sladeview Crescent, Unit 1
Mississauga, ON L5L 5Y1
Tel: 866-616-5111
http://www.crossoverdistribution.com
 
Europe
Collaboration Technologies Limited - UK
1st Floor, 2 Woodberry Grove, North Finchley
London, N12 0DR
Phone: +44 (0)1925 659523
Fax: +44 (0)1925 639633
http://www.collaboration-technologies.co.uk
     
    Onninen Oy - Finland
Ristipellontie 16
00390 Helsinki
Tel: 0204 85 5111
http://www.yhdentyvaviestinta.fi/
     
    HIK Consulting - Poland
Chabrowa 16
01-934 Warszawa
Tel: 48 696-930-859
http://www.hik-consulting.pl
 
Asia
   
  China (中国)
  RHUB Communications
Tel: 4006887482 
cn.sales@rhubcom.com
http://www.rhubcom.cn
   
  India
  InfoBridge Solutions Pvt. Ltd.
S2 to S7, Super Mall Commercial Complex,
Salunke Vihar Road, Wanowrie,
Pune 411 040, India
sales@infobridgesolutions.com
http://www.infobridgesolutions.com
   
  Japan
  Technology Link Corp
Yokohama, Japan
Tel: 045-476-2421
http://www.link-corp.co.jp
     
     
  Hong Kong
  ICT Technologies & Services Limited
Hong Kong SAR.
Tel: +852 2460 1862
http://www.ictts.com
sales@ictts.com
     
  Thailand
    AIM Global Service Co. Ltd.
65/213 Chamnan Phenjati 25th Floor
Rama 9 Road
Huay Kwang, Bangkok 10320
Contact: Thani Vacharapornsophon Chow
Phone: +66-85-228-6722
http://www.aimgs.com
     
  Vietnam
  Innotel – Thuan Phong Grp
Duy Tan Plaza, Level 2, N.10., 3/2 Str., Dist 10., HCM City
Tel: (84 8) 3 862 1119 | Fax: (84 8) 3 863 03
http://www.innotel.com.vn
   
 
RHUB ENABLE
What does the RHUB ENABLE cover and include?

1. Hardware warranty:
Provides advance replacement in case your unit becomes defective.

2. Software updates:
Protects from obsolescence and updates the RHUB server automatically as well as allows the users to take advantage of the latest and greatest features that we are continuously adding.

3. Technical Support:
From initial installation to continued technical support, RHUB will support any unit under warranty.

4. Continuous availability:
Should your hardware fail or unit become unavailable for any reason, including your own network issues, RHUB will set up temporary accounts on our system while waiting on replacement or repairs of your network.

5. Audio conferencing service:
When warranty is active, you have access to our 1000 user audio conference bridge service. Without warranty, the audio conference bridge will cease to work.


Policies:

One year of RHUB ENABLE coverage comes with all RHUB servers. You may either purchase Annual RHUB ENABLE coverage yearly or your can purchase additional 1, 2, 3 or 4 year bundles at the time of purchase. During the coverage period, a defective unit will be replaced free of charge. The customer is responsible for shipping charges to return the defective product.

All software updates are automatically provided to RHUB ENABLE covered products that have Internet access.

RHUB ENABLE is priced at 20% of the system’s original MSRP price plus all the options and licenses that are included. As an example, the TM510 retails for $1995 and thus the annual coverage is $399. If that TM510 has had add on license for attendees or rooms purchased, the renewal fee of 20% will also be figured in on the total price of the unit plus licenses.

A discount will be given on 2, 3 and 4 year bundles provided it is purchased at the same time as the server and on the same invoice (see table below for the discount schedule). If you decide not to purchase additional RHUB ENABLE coverage at the time of the purchase of the equipment, coverage may still be purchased at a later date but only PRIOR to the expiration anniversary (1 year from invoice of the server) to avoid penalties. Should a unit go out of coverage, the hardware replacement warranty will no longer be applicable or renewed and only software and conference bridge services will be granted and a prorated fee will be assessed for each missed month on top of the renewal fee. As an example, if a unit’s coverage expired on January 1st and a user wishes to renew the warranty on June 1st, a 6 month catch up fee (equal to 1/12th of the warranty fee x 6) will be charged plus the renewal fee (of 20% on the unit).

Return Policy

If within 5 business days after receiving the product you ordered, the unit does not perform as represented, call for a Return Materials Authorization (RMA) number. Items returned back to RHUB without an RMA number or collect freight will not be accepted. The product must be returned in its original packing and condition. Your account will be credited after the product is received at our warehouse in the previously stated condition. Please email the tracking number to return@rhubcom.com when you send the product back. RMA numbers must be used within 15 days of issuance or the RMA is canceled. Return instructions will be emailed to you.