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Support Contact: |
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Please refer to the FAQs below to see if your questions are
answered.
RHUB support is available at
support@rhubcom.com, 888-633-8155
(8:00am - 5:00pm PST, Monday to Friday)
or the contact form below.
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Supported Windows:
- Windows 2000, XP, 2003, Vista
Supported Mac:
- 10.4 or later, Intel or PPC based
Other platforms (Linux, Unix, iPhone, etc):
- A full fledged browser is available (view only)
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- After I deploy RHUB appliance behind my firewall, can I
still invite attendees outside my firewall to join my
meetings?
- Can anyone join my meetings?
- How much bandwidth does the system take?
- How are software updates handled?
- How do I purchase add-on licenses?
- Is a meeting room required for each registered user or
can multiple users schedule a meeting for a room?
- I have a large screen. How do I limit what is viewed by
the attendees?
- Does RHUB appliance provide SSL encryption? Can it be
accessed by SSL only?
- Can anyone including RHUB staff
have access to my appliance
without my knowledge?
- How do I customize the web page beyond the logo and
organization name?
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After I deploy RHUB appliance behind my firewall, can I still
invite attendees outside my firewall to join my meetings? |
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Yes, you can. All you need to do is to forward TCP traffic on
ports 80, 443, and/or 8889 from your firewall/router to RHUB
appliance. All firewall/router devices including home routers
provide the port forwarding function.
When you host a meeting, leave the checkbox "Only attendees from my network"
un-checked (the default). See the figure below:
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Can anyone join my meetings? |
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You can invite anyone to join your meetings. You should not register
them in the system. They don't need a RHUB appliance. However, you
do need to register those users who want to host meetings using
your RHUB appliance. |
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How much bandwidth does the system take? |
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For a typical PowerPoint presentation session over broadband
connection, the bandwidth is only 1K bytes per second on
average. The peak speed varies depending on your available
bandwidth. |
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How are software updates handled? |
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Your RHUB appliance checks the RHUB release server everyday at
mid-night. If there is an update available, the appliance will
automatically download and install a new version. If you don't
want the auto-update function, turn it off and use the manual
update function.
All RHUB clients are advised to register at RHUB in order to
receive system release notes from RHUB. |
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How do I purchase add-on licenses? |
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Login to the web console of RHUB appliance and issue a license
request to your reseller. After payment, the
reseller will issue you a new license key that you can input
to RHUB appliance and upgrade your license.
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Is a meeting room required for each registered user or can
multiple users schedule a meeting for a room? |
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No meeting room is required for a registered user. Meeting room
in RHUB system is a measure of license in terms of the maximum
number of active concurrent meetings. Before a meeting actually
starts, a user does not hold any meeting room although he may
have scheduled many meetings.
Because of this late binding of license usage, you can
register as many users as you want in the system. The
system only controls the number of meetings that are active and
the number of total participants (meeting hosts and attendees)
in those active meetings. |
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I have a large screen. How do I limit what is viewed by
the attendees? |
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Regardless of how large your screen is and how many monitors you
have, the default view to your attendees is the scaled down
version of your screen that fits your attendees' screen. This
fit-to-screen display may not display a clean screen of yours. A better way is to select an application (or a monitor)
to show. |
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Does RHUB appliance provide SSL encryption? Can it be
accessed by SSL only? |
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Every RHUB appliance comes with a manufacturer default SSL
certificate. Though the certificate does not match your domain
name, it won't
affect SSL-encrypted transmission between RHUB's TurboMeeting
client and RHUB appliance. All user passwords, meeting passwords
and meeting IDs are transmitted via SSL. By default, a screen image
is transmitted with RHUB proprietary encryption for efficiency.
You can configure RHUB appliance in such a way that everything
transmits over the Internet via SSL. All you need to do is block all other ports (including 80 and 8889) except the port 443 to
your RHUB appliance. In order to avoid the annoying security
alert due to the default RHUB SSL certificate when users
visit your RHUB appliance web pages, you need to upload your own
certificate.
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Can anyone including RHUB staff
have access to my appliance
without my knowledge? |
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For TurboMeeting-1xx, -2xx and -5xx, no one including RHUB staff can
access the appliance without your knowledge. The appliance is self-protected. You can
simply place the appliance outside your firewall and router if you like.
In case you need the support that requires RHUB staff
accesses the appliance, you will need to execute a special
command on the web console after you login as a system
administrator. While RHUB support staff remotely accesses your
appliance, our staff cannot retrieve user passwords and
passwords for remote access meetings. All those passwords are
not-reversibly encrypted in the database. TurboMeeting-8xx and -1000 are deployed in a regular
Linux server. You need to place it behind your firewall and
block all inbound ports to the server except the TCP ports: 80,
443, and 8889. The
system is configured with a default password and you should change
the password after installing it .
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How do I customize the TurboMeeting web page beyond my logo and
organization name? |
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You can embed TurboMeeting web access points, Host Meeting and
Join Meeting, to any place you want, for example,
your corporate web pages, your applications, your email
templates, etc. Simply copy and paste the HTML code of the Host Meeting
link and Join Meeting form to those places. Follow the
instructions below to find the Host Meeting link and Join Meeting form:
- Host Meeting Link: (1) Go to your TurboMeeting home page;
(2) Look at the source code of the home page and find the
Host Meeting Link, which looks like:
http://www.turbomeet.com/as/wapi/goto_downloader?role=host
where "www.turbomeet.com" should be your TurboMeeting server address.
- Join Meeting Form: (1) Go to your TurboMeeting
home page and click the "Join Meeting" button; (2) Look at
the source code of the join-meeting page and find the form:
<form action="/as/wapi/goto_downloader" meothd="post" onSubmit="CheckInput();
return document.MM_returnValue;">
...
</form>
Change the URL in the action field by adding your TurboMeeting server address:
http://your_TurboMeeting_server_address//as/wapi/goto_downloader
Click here for a complete sample. Replace "www.turbmeet.com" in the sample code by your TurboMeeting server address.
Note that when you invite your attendees, you need to use your own Join-Meeting URL
in your invitation emails. After TurboMeeting 3.4, you are able to configure the system
to automatically insert your own join-meeting URL
into your meeting invitation emails.
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