|
|
|
|
|
|
|
|
Support Contact & Product Suggestions: |
|
|
Please refer to the FAQs below to see if your questions are
answered.
Also, please first contact the reseller you purchased the
product from.
RHUB support is available at
support@rhubcom.com, 866-758-0984
(8:00am - 5:00pm PST, Monday to Friday)
or use the contact form below.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Supported Windows:
- Windows 2000, XP, 2003, Vista, 2008, 7
Supported Mac:
- 10.4 or later, Intel or PPC based
Other platforms (Linux, Unix, iPhone, etc):
- A full fledged browser is available (view only)
|
|
|
|
|
|
|
|
|
- How stable and scalable
are RHUB appliances?
- Do I need special IT skills to install an RHUB appliance?
Do I need to maintain it?
-
How are software updates handled?
-
Can I use my server to authenticate users?
-
I have hundreds of remote computers to be accessed. How do I
organize them with the RHUB appliance?
-
My appliance is not updated. What is wrong?
-
After I deploy
my RHUB appliance behind my firewall, can I
still invite attendees outside my firewall to join my
meetings?
- Can anyone join my meetings?
- How much bandwidth does the system take?
What are the minimum bandwidth requirements?
- Do I need a fixed public IP?
- Can I reserve port 80 and 443 of my IP address for other
purpose?
- How does the RHUB free audio conferencing work?
- How do I purchase add-on licenses?
- Is a
separate meeting room required for each registered user or
can multiple users schedule a meeting for a room?
- I have a large screen. How do I limit what is viewed by
the attendees?
- Do RHUB appliances provide SSL encryption? Can
they be
accessed by SSL only?
- Can anyone including RHUB staff
access my appliance
without my knowledge?
- How do I customize
my TurboMeeting web page beyond the logo and
organization name?
- Is Java required to run TurboMeeting?
|
|
|
How stable and scalable are RHUB appliances? |
|
|
RHUB appliances are designed for both individual organizations
and service providers. The stability and scalability have been
well stress-tested by RHUB service provider customers worldwide. They
rely on RHUB appliances to deliver high quality real-time web
collaboration services to their customers. For example, one
service provider has been using a TM-500 to support over 500 concurrent users
during peak time although TurboMeeting-500 is licensed to support
only up to 100 concurrent users.
Complying with the high standards of system stability and
scalability demanded by service providers, the RHUB appliance
should meet your needs in terms of the system stability
and scalability. |
|
|
|
|
|
Do I need special IT skills to install an
RHUB appliance? Do I need to maintain it? |
|
|
If you know how to install and manage your home router, you are
able to quickly install and setup RHUB appliances within 10 to 30 minutes.
RHUB appliance hardware (TM-200, TM-500, TS-100 and TS-300) uses the components similar to those
in your home and business routers. The hardware is extremely stable, no moving parts
whatsoever. Just as you don't need to take care of your home router
after it is installed, you don't need to maintain your RHUB
appliance either. When new software is available, your RHUB
appliance will automatically be updated. The RHUB appliance
supports your critical meetings or remote-support sessions 24 x
7. |
|
|
|
|
|
How are software updates handled? |
|
|
Your RHUB appliance checks the RHUB release server everyday at
mid-night. If there is an update available, the appliance will
automatically download and install. If you do not want the
auto-update function, turn it off and use the manual update
function.
The system clock and auto-update settings are available under
the "System Settings" on the web-based system console.
We encourage all of our RHUB clients to register at RHUB in order to
receive system release notes from RHUB when software updates are
available. The registration link is shown on the web
administration console. |
|
|
|
|
|
Can I use my server to authenticate users?
|
|
|
Yes, you can use your own server such as a CRM server or LDAP to
authenticate users so that all user authentication can go
through a single system. Read
the instructions for the integration. |
|
|
|
|
|
I have hundreds of remote computers to be accessed. How do I
organize them with the RHUB appliance? |
|
|
In order to remotely access a computer, you need to start a
meeting with the meeting type "Remote Access to This Computer"
on the computer and input a computer name. In order to organize
hundreds of computers, you name the computer carefully with a
group name, for example, "San Francisco, Sales Office,
Brian's XP". |
|
|
|
|
|
To access the remote computer, sign in your TurboMeeting client
and then click the "Active" meeting link. It will display all
remote computers that are accessible. Type "San Francisco" in
the search text box. It will display only those computers with
"San Francisco" in the computer names. Locate the computer you
are interested. Click the meeting ID and type the meeting
password. You access the
computer now. |
|
|
|
|
|
My appliance is not updated. What is
wrong? |
|
|
First, check your DNS setting, which is on the "Configure Server
IP Settings" page.
Make sure you have a right DNS address. If your DNS setting is correct, go to "System Settings" page
and see whether you have disabled the "Enable auto update of
system (recommended) ". If it is disabled, click the
"Update System Now" button to have your system updated.
If it still cannot update, the only reason left is that your
firewall is blocking the HTTP connection between your RHUB
appliance and the RHUB release server. Configure your firewall
to unblock the outbound TCP connection via the port 80 without
any filtering rules just for the RHUB appliance. You may
block the HTTP traffic after you get the system updated. |
|
|
|
|
|
After I deploy my RHUB appliance behind my firewall, can I still
invite attendees outside my firewall to join my meetings? |
|
|
Yes, you can. All you need to do is to forward TCP traffic on
ports 80, 443, and/or 8889 from your firewall/router to the RHUB
appliance. All firewall/router devices including home routers
provide this port forwarding function.
When you host a meeting, leave the box "Only attendees from my network"
un-checked (the default). See the figure below:
 |
|
|
|
|
|
Can anyone join my meetings? |
|
|
You can invite anyone to join your meetings. You don't need to register
them in the system. They do not need an RHUB appliance. However, you
do need to register those users who want to host meetings using
your RHUB appliance. |
|
|
|
|
|
How much bandwidth does the system take?
What are the minimum bandwidth requirements? |
|
|
A typical PowerPoint presentation session over broadband
connection requires only 1K bytes per second bandwidth on
average. The peak speed varies depending on your available
bandwidth.
For meeting hosts and interactive meeting attendees, the slow
28Kb dial-up modem speed is supported. For browser-based
view-only meeting attendees, the minimum 200Kb download speed is
required. |
|
|
|
|
|
Do I need a fixed public IP? |
|
|
No, you do not have to have a fixed IP. The RHUB appliance has
integrated with the dynamic DNS service provided by
http://www.dyndns.com. All
you need to do is to register a user account, either a free one
or a paid one. Then input the account information into the RHUB
appliance system. After that, you can use a domain name of
your choosing to access the RHUB appliance from anywhere over
the Internet. The RHUB appliance will detect the changes of the
public IP address of your router or modem and sync the changes
with the DynDNS service. Even if you have a fixed IP, it is
still desirable to use the DynDNS service, which will allow you
and your attendees to access your RHUB appliance by an
easy-to-remember name rather than an IP address. |
|
|
|
|
|
Can I reserve port 80 and 443 of my IP address for other
purpose? |
|
|
Yes, you can. However, it will have the following impacts to your
RHUB system:
- Your meeting server URL, which is shown in your meeting
invitations, has to carry the port 8889 number, for example,
http://webmeeting.acame.com:8889.
- Some of your attendees may not be able to join your
meetings since their firewalls do not allow traffic via any
ports other than the standard Internet ports 80 or 443.
- The meeting IDs, meeting passwords and user passwords
will transmit over the Internet in plain text without SSL
encryption.
- You and your attendees will experience a longer time for
the first-time connection since the TurboMeeting client will
try to use the port 443 SSL connection and eventually fail
over to the port 8889. After the first-time connection, the
next connections will be fast as the TurboMeeting client
remembers the working port.
|
|
|
How does the RHUB free audio conferencing work? |
|
|
All RHUB appliances include audio conference call service at no
extra cost to you. You may decide to use this service or choose
your own audio conferencing method.
RHUB audio conferencing service provides a toll-based US number
that can be dialed by all meeting participants. Participants are
then charged their standard long-distance rate for calling this
toll-based number, just as if they made a regular long-distance
call.
RHUB does not provide toll-free audio conferencing service.
You can select any of audio conferencing services including your
own audio conferencing bridge. Integrating with audio
conferencing is as easy as inputting a call number to the
TurboMeeting system. The call number will be passed to your
meeting invitation messages and the TurboMeeting meeting control
panel automatically.
In addition to setting up a system-wide call number, each
user can define his call number. |
|
|
|
|
|
How do I purchase add-on licenses? |
|
|
Login to the web console of the RHUB appliance and issue a license
request to your reseller. After payment, the
reseller will issue you a new license key that you can input
into the RHUB appliance to upgrade your license.
|
|
|
|
|
|
Is a separate meeting room required for each registered user or can
multiple users schedule a meeting for a room? |
|
|
No meeting room is required for a registered user. A meeting room
in the RHUB system is a measure of license in terms of the maximum
number of active concurrent meetings. Before a meeting actually
starts, a user does not hold any meeting room although he may
have scheduled many meetings.
You can
register as many users as you want in the system. The
system only controls the number of meetings that are active and
the number of total participants (hosts and attendees)
in those active meetings. |
|
|
|
|
|
I have a large screen. How do I limit what is viewed by
the attendees? |
|
|
Regardless of how large your screen is and how many monitors you
have, the default view to your attendees is the scaled down
version of your screen that fits your attendees' screen. This
fit-to-screen display may not display a clear screen of yours
because of the scale down effect. We suggest you select an application or a monitor
to show. This also improves meeting traffic speed because only a
portion of a screen image is transferred. |
|
|
|
|
|
Do RHUB appliances provide SSL encryption? Can
they be
accessed by SSL only? |
|
|
Every RHUB appliance comes with a manufacturer's default SSL
certificate. Though the certificate does not match your domain
name, it won't
affect SSL-encrypted transmission between RHUB's TurboMeeting
client and the RHUB appliance. All user passwords, meeting passwords
and meeting IDs are transmitted via SSL. By default, a screen image
is transmitted with RHUB proprietary encryption for efficiency.
You can configure your RHUB appliance in such a way that everything
transmits over the Internet via SSL. Go to the system
administration web console, click the "System Settings" link and
check the option "Access this server only via SSL". In addition,
you need to upload your own certificate in order to avoid the annoying security
alert that is due to the default RHUB SSL certificate when users
visit your RHUB appliance web pages.
|
|
|
|
|
|
Can anyone including RHUB staff
access my appliance
without my knowledge? |
|
|
For TM-200, TM-500, TS-100 and TS-300, no one can
access the appliance without your knowledge, including RHUB
staff. The appliance is self-protected. You can
simply place the appliance outside your firewall and router.
In case you need the support that requires RHUB staff
access to the appliance, you would login to the web console as a
system administrator and execute a special
command. While RHUB support staff remotely accesses your
appliance, they cannot retrieve user passwords or
passwords for remote access meetings. All those passwords are
irreversibly encrypted in the database. TM-800, TM-1000,
TS-700 and TS-900 are deployed in a regular
Linux server. You need to place it behind your firewall and
block all inbound ports to the server except the TCP ports: 80,
443, and 8889. The
system is configured with a default password, which you should change after installation.
|
|
|
|
|
|
How do I customize my TurboMeeting web page beyond my logo and
organization name? |
|
|
Click here
for details |
|
|
|
|
|
Is Java required to run TurboMeeting? |
|
|
No, Java is not mandatory. However, Java is used to facilitate the
initial user experience to download and launch TurboMeeting.
TurboMeeting client software itself is not dependent on Java in any way.
If you do not have Java
installed, you will be directed to a page to download the
TurboMeeting executable and run it. |
|
|
|
|
|
|
|
|
|
|
|
|
