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1.
Support Session
The number of
support sessions is the maximum number of concurrent support
sessions you can
host.
When you start a remote support
session, you use a session license whether you have a
customer joining your session or not. When you start a remote access
session on a remote computer (unattended support session), a
support session license is not used until you join the session and remotely
access the computer.
When you schedule a remote support session or a remote access
session, you reserves a
session ID and no session license is used.
2. Concurrent Users in One Support Session
The maximum number of concurrent users in one support session
is 10 (including the support host). That is, you can invite up to
9 attendees to join your
support session and host a mini web conferencing with full
interactivity among all participants.
3. Remote Computers Accessed All Time
The number of "Remote Computer Accessible All Time" is the
maximum number of computers you can remotely access for
unattended support.
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