| Main Features |
Descriptions |
Supported
Platforms |
| Instant view and remote control |
After an attendee joins your support meeting (also
called support session), with only one click of confirmation
from
the attendee to release computer control to you, you can see and
control the attendee's desktop instantly. |
PC & Mac |
| Remote reboot |
You can remotely reboot the supported computer
without anyone's assistance. After reboot, the computer will
automatically re-join your support meeting and you get full
control of the computer right away. |
PC |
| Multi-tiered concurrent support |
You can invite two additional colleagues of
yours to join the support meeting. All of them can control the
supported computers in order to resolve the issues
collaboratively. This feature is also used to remotely train new
support staff with real support instances. |
PC & Mac |
| Switch to training mode during support
session |
During the support session, you can switch the
presenter to yourself so that the attendee can view your screen.
If you like, you can pass your keyword and mouse to the
attendee. This function is used to do customer training during a
support session and helps to increase your customer satisfaction. |
PC & Mac |
| Remotely lock supported computer at the end
of support session |
At the end of support session, as an option you
can lock the remote supported computer to protect your client
computer in case the client is not present. |
PC |
| Main Features |
Descriptions |
Supported
Platforms |
| Always on after power recycle or
reconnection. |
Whether the remote computer power is recycled or
re-connected, you always have access to the remote computer. |
PC |
Non-reversible meeting
password encryption |
The password for the remote access meeting
session is encrypted in the database in a non-reversible way.
The password is not saved anywhere including the remote
and local computers. The password transmission over the Internet
is encrypted via SSL. |
PC |
| Remote lock computer any time |
In addition to the secured meeting password, you
can lock your computer remotely to add another layer of
access protection. |
PC |
| Remote reboot |
You can remotely reboot your computer. After
reboot, you can still access the remote computer. |
PC |
| Multi-party access |
You can invite up to two additional parties to
access the same remote computer for collaboration. |
PC |
* RHUB remote access does not support Windows Vista
| Main Features |
Descriptions |
Supported
Platforms |
| Firewall & proxy friendly |
Complies with existing firewall settings, without compromising security. |
All platforms |
| Compatible with lockdown computers |
Capable of working with lockdown computers |
All platforms |
| Chat |
Interactive meeting attendees can chat with each other.
Chat sessions can be saved for later reference. |
PC & Mac |
| File transfer |
Attendees can send files (or
directories) to all attendees or a specific attendee. Sending files
is
automatically continued when attendee Internet connection reconnects.
|
PC
|
| Change colors |
Easily changes colors from 256 colors (for the
fastest speed), 16-bit to 32-bit true color (for the best
image quality). For example, for remote support, the 256 color is
adequate. For artwork with a client,
choose 16-bit or 32-bit. |
PC & Mac |
| Whiteboard |
A whiteboard is available for drawing |
PC & Mac |
| Annotation |
Allows you to draw annotation marks anywhere on your
screen to emphasize your points or ideas. You can save the
annotation as a JPEG file (not available for Mac). |
PC & Mac |
| Auto-reconnection |
It can easily happen that you or your
attendee's Internet connection disconnects in the middle of a meeting due
to many reasons. Your meeting will continue as soon as the
Internet reconnects. No need to restart or rejoin a
meeting. |
All platforms |
| Schedule Meetings |
You can schedule meetings including recurring
meetings. You can publish the scheduled meetings anywhere you
want. The system provides you with a scheduled meeting list in both
HTML and XML. |
PC & Mac |
| Fit-to-screen display |
Perfectly displays the presenter's screen in your screen size |
PC |
| Outlook and audio conferencing integration |
When you send out invitation emails via Outlook
for scheduled meetings, the system will automatically mark your
calendar and have an option for your attendees to mark their
calendars. The system also allows you to specify the audio
conference call numbers and access code. |
PC |
| Maximum customization |
1. Start or join meetings from your internal
home page or other enterprise applications; 2. Direct your
attendees to your own promotion page when meetings end; 3.
Brand with your company name and logo; 4. Publish your
schedule meetings on your websites or applications |
All platforms |
| 24 x 7 operation and no maintenance
needed |
The appliance operates 24 x 7. Firmware
(including the meeting client software) is automatically updated.
No maintenance is needed. |
All platforms |
| International Language support |
The current version supports English,
Spanish, Chinese (Simplified & Traditional) and Japanese. |
PC |
| Recording |
Record screen and voice. Player is built in with
recording data. One executable file has both data and player. |
PC |
| Firewall protected internal meetings |
When you start a meeting, you can tell the
system whether it is an internal meeting, which only accepts
attendees who come behind your firewall or come from those
public IP addresses you specified during the system setup. |
All platforms |
| Unlimited registered users |
There is no limit on the number of users you
register to use the system to host meetings. It only limits the
number of concurrent users using the system and the number of
concurrent meetings. |
All platforms |
| Manage meetings |
You can monitor all meetings running in the
system and terminate anyone of the meetings to conserve licenses or for any
other reasons. |
All platforms |
