reset, I don't know how to access the appliance. What is the
right reset procedure? What does
reset do after all?
cannot access the web administration console pages, It
always goes to my own TurboMeeting home page.
Sometimes my attendees see a frozen screen of mine.
attendees cannot join my meetings after they install
The appliance comes with a console cable. How can I use the
cable to access the appliance to take a look?
I see a network disconnection message from my TurboMeeting
panel. However, I still can access the Internet from my
browser and I can even still use Skype.
appliance is not updated with the new version.
seminar attendees sometimes experience slow screen update.
I don't know how to access the appliance. What is the right
reset procedure? What does reset do after all?
You use the reset function in the following situations:
- You forgot your system administrator account information
- You changed your appliance to a different network and you
cannot access it to configure it.
- You use your own user authentication system. You change
it but have not changed the integration setting at the
TurboMeeting server accordingly.
The RHUB appliance does three things during the reset:
- Reset the system administrator account to the default
one: "admin" as the email and "password" as the password. If
you have multiple administrators, it only resets the first
- Change the IP settings to use DHCP.
- Remove your own system home page URL so that you can
easily access the appliance by a new IP address.
- Remove the user authentication URL.
Please note: the reset does not affect any other data including user
profiles, meeting logs, scheduled meetings, SSL certificate,
audio integration setting, etc.
The RHUB appliance is delivered in two form factors: embedded
and 1U rack mounted.
For the embedded appliance, which is as small as your home
router, you need to push a pin to the reset button on the back
and hold it for over 6 seconds until the "Ready" light turns off.
After over 20 seconds, you will see the "Ready" light turns on. Now it
is ready for you to access the appliance.
After reset, open your browser and type "http://myonlinemeeting"
to access the appliance. Use the default system login account:
"admin" for email and "password" for password. If you fail to
access the appliance by the URL, look for the appliance IP
address on your router web-based console, which usually lists what IP
addresses have been assigned to all computers and devices in your
network. The TurboMeeting appliance name is "myonlinemeeting".
If you don't know how to look for your appliance IP address on
your router, follow the steps below:
- Disconnect your computer from any network including the
- Connect your appliance with your computer via an
- Change your computer IP address to 192.168.1.100 and
subnet to "255.255.255.0"
- Power-recycle your RHUB appliance and wait until the
"Ready" light is green
- Open your browser on your computer and type "http://192.168.1.192"
to access the appliance. Use the default login account to
sign in and configure your appliance.
To reset a 1U rack mounted appliance, you need
to connect it with your monitor, keyboard and mouse. The server
runs in a Fedora Linux system. The default operating system
login name is "turbomeeting" and the password is "password".
After sign in, right click on the desktop and open a Terminal
session. Run the command "./ResetTM" to reset the appliance. Then open
a browser and type "http://localhost"
to access the TurboMeeting administration pages. Use the system
default account: "admin" as the email and "password" as the
access the web administration console pages, It always goes to
my own TurboMeeting home page.
Use the following URL to access your system administration
If you don't want to use your own TurboMeeting home page and
would rather use the system default home page, do the following
- Sign in the above URL
- Click the "Manage Meeting" link
- Remove the URL from the field "My system home page URL"
and click the Submit button.
my attendees see a frozen screen of mine.
Below are the reasons that your attendees see a frozen screen of
1. Your Internet is disconnected
2. Your attendee Internet is disconnected
3. The application you are showing is overlapped by a different
application, for example, a popup alert message from your
The system provides alert messages for all the above scenarios. For
the first two scenarios, the system automatically tries to reconnect. It does not shut down your meeting. All you and your
attendees can do is wait for reconnection. The third scenario is to protect your privacy. The application you are
showing during the meeting will re-appear to your attendees after you remove the
foreign application from overlapping.
attendees cannot join my meetings after they install
First, check if you have opened the port 443 in your firewall
for the RHUB appliance because some attendees'
computers require an SSL connection. To check if your RHUB
appliance takes an SSL connection, type
https://your_meeting_server_address on your browser and see
whether the system home page can be displayed. You will be
prompted with SSL
certificate alerts. Accept them since the SSL certificate in the system
does not match your RHUB appliance address unless you have
uploaded your own SSL certificate. If the system home
page cannot be displayed, you need to open the TCP port 443 in
your firewall and forward traffic to your RHUB appliance.
Second, invite your attendees to join your meetings in
the view-only mode if your attendees are not allowed to install
the TurboMeeting software or their firewalls are blocking the
connection. A seminar-type meeting will automatically direct
your attendees to the view-only mode. The RHUB "Universal Attendance" technology
guarantees that everyone can join your meetings in the view-only
as long as they can view a Google map. However, the view-only
attendees cannot control your desktop and you cannot view or control
Note that failure of attending meetings due to firewall
blockage is the most difficult issue to every vendor in the
industry and it is expected to happen in every web conferencing,
remote support or remote access system. Your attendees' firewalls
can be configured to block any Internet connection at will. RHUB has the best firewall
traversal technology for interactive attendees in addition to its
unique patent pending
"Universal Attendance" technology for view-only
attendees. It is one of the most important reasons how
users can range from small businesses to major organizations
worldwide, which include organizations with the most restrictive
security environment such as financial institutions and
We encourage you to contact our support for assistance when
you have any connection related issues.
appliance comes with a console cable. How can I use the cable to
access the appliance to take a look?
The console cable is included only for the RHUB support staff in case
you need help. Please keep the cable in a safe place.
|I see a network
disconnection message from my TurboMeeting panel. However, I still
can access the Internet from my browser and I can even still use Skype.
Like other web conferencing systems, the RHUB TurboMeeting
system uses persistent TCP connections. If there is a
disconnection, the system will detect it and display a message
telling you to wait for auto-reconnection. You don't need to do
anything. If you experience constant disconnection, you need to
consult your networking staff.
If the disconnection period is
very short, it may not affect your browsing of the Internet or
Skype as they don't need a persistent TCP connection.
is not updated with the new version.
Check if your DNS settings are correct. If you have a proxy
server, configure it to let the appliance by-pass the proxy
| My seminar
attendees sometimes experience slow screen update.
Your seminar attendees don't need to install any software.
Because of the unique advantage, the RHUB system completely
relies on users' browser to deliver the performance. When
experiencing slow screen update, users are advised to click the
browser re-load button to refresh their browser. If a meeting
lasts over one hour, some browser (e.g., Mac's Safari) may not
respond at all mostly due to memory leak. When this happens, a
user has to terminate the current browser, open a new one and
rejoin a meeting.
In order to host a seminar, you need to
have adequate Internet speed and meet
the minimum bandwidth requirements:
- Host: at least 300kps (1000 bits/second) upload speed. Note a
DSL connection does not provide impressive seminar speed.
- Attendee: at least 250kps (1000 bits/second) download speed.
If you use iPhone to join a seminar, you should use WiFi
If your attendee has only 56K modem connection, the attendee
needs to download and install RHUB's TurboMeeting software in
order to join your seminar.